Last updated: October 19, 2026
These Terms of Use govern your use of and access to https://zelo.ai and any other websites, applications, or platforms where these Terms of Use are posted (the “Website”) that are maintained by Zelo Health Inc., 2810 North Church Street, PMB 735222, Wilmington, Delaware 19802, United States (the “Company,” “we,” “us,” or “our”). Please read these terms before using the Website. By using this Website, you agree to abide by the Company’s then-current Terms of Use and Privacy Policy and all applicable laws, statutes and/or regulations. If you do not agree to the Privacy Policy or Terms of Use, do not access or otherwise use the Website. We never sell your data; we only share it to run and improve the service, or when you tell us to, as described in our Privacy Policy and Health Data Privacy Policy.
If you are accepting these Terms of Use for or on behalf of another person (“Patient”) as such Patient’s lawful authorized parent, guardian, conservator, patient representative, or custodian, you agree to the terms, conditions, and notices contained or referenced herein on behalf of such Patient. You represent and warrant that you have the full right, power, and authority to agree to the foregoing and to perform any obligations hereunder on behalf of the Patient.
Important Notice
You agree that disputes between you and the Company will be resolved by binding, individual arbitration unless you opt-out in accordance with the dispute resolution process described at the end of these Terms of Use. Unless you opt out of arbitration, you are waiving your right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. If you wish to opt out of arbitration, follow the opt-out procedure specified in the Arbitration section at the end of these Terms of Use.
The Company reserves the right in its sole discretion to amend, modify, supplement or replace the Terms of Use at any time and for any reason. Please check the Terms of Use periodically for changes. Your continued usage of the Website after any change will be deemed an acceptance of such changed terms. Notwithstanding the foregoing, no revisions to these terms will be effective with respect to any dispute that arose between you and the Company prior to the date of such revision.
The content of the Website is for informational purposes only and does not constitute and should not be interpreted as professional medical advice, diagnosis, treatment, or recommendations of any kind. Further, the Website is not intended for use in the diagnosis of disease or other conditions or in the cure, mitigation, treatment, or prevention of disease, nor is it intended to be used as a system of record, medical record, or designated record set. You should always seek the advice of a qualified health care professional with any questions or concerns you may have regarding your individual needs and any medical conditions.
Do not use the Website during any medical emergency. Do not ignore or delay obtaining professional medical advice because of information accessed through the Website. Call 911 or contact your health care professional for all medical emergencies. The Company is not responsible or liable for any injury, failure of the service, information, and/or products you obtain through the site to diagnose, treat, or address a medical condition or exacerbation of a medical condition.
Visiting the Website or providing information to the Company, including through any forms provided by the Company, does not create a physician-patient relationship, or any other relationship, between you and Company. Reliance on any information appearing on the Website without further consultation with a health care professional is solely at your own risk. The Company does not guarantee the accuracy, completeness, or timeliness of any information, including health data, obtained from third-party sources, including patient portals and health information exchanges.
When you choose to connect a patient portal, health plan, or other source of health records, the Company uses third-party service providers to retrieve those records on your behalf. By connecting a source, you authorize the Company to accept, on your behalf, the terms of service and data sharing consents those service providers require to retrieve your records, and to renew those consents as needed to keep the connection working. If you disconnect your health records or close your account, the Company will withdraw those consents. You represent that you have the legal authority to access the health records you connect, whether they are your own or those of a person you care for.
You acknowledge and accept that all the contents displayed on the Website and especially, designs, texts, images, logos, icons, buttons, software, trademarks, or any other sign susceptible of industrial use and/or commercial are subject to intellectual property rights and all trademarks, or distinctive signs, all rights of industrial and intellectual property, content and/or any other element included in the page, which are the exclusive property of the Company, which has the exclusive right to use the foregoing in economic traffic. You agree to not reproduce copy, distribute, make available or otherwise publicly communicate, transform, or modify such content.
Access to the Website does not imply any type of waiver, transfer, license or total or partial assignment of the mentioned rights, unless expressly stated otherwise. These Terms of Use do not confer any other right of use, alteration, exploitation, reproduction, distribution, or public communication of the Website or its contents other than those expressly provided herein. Any other use or exploitation of any right will be subject to the prior and express authorization specifically granted for this purpose by the Company or by the third-party owner of the affected rights.
The contents, texts, photographs, designs, logos, images, software, source codes and, in general, any intellectual creation existing on this Website, as well as the site, as a multimedia artistic work, are protected as copyright by intellectual property legislation. The Company owns the elements that make up the graphic design of the Website, menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content of the Website or, in any case, they have the corresponding license for the use of such items. The content provided on the Website may not be reproduced in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or in any medium, unless prior authorization is granted in writing by the Company or the applicable third-party owner of the affected content. None of the names, trademarks, service marks and logos of the Company appearing on the Website may be used in any advertising or publicity, or otherwise to indicate the Company’s sponsorship of or affiliation with any product or service without the express written permission of the Company. Nothing contained within the Website should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right of use to any trademark displayed on or through the Website without the written permission of the Company, and the third-party owner of the trademark, if any. The Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed by you. You are prohibited from deleting, ignoring, or otherwise manipulating the copyright, as well as the technical protection devices, or any information mechanism that the contents may contain.
The Company welcomes your comments and feedback regarding this Website. All information and materials, including comments, ideas, questions, bug reports, and designs submitted to the Company through this Website will be considered non-confidential and non-proprietary. Do not send us any information or materials that you do not wish to assign to us, including any confidential information or any original creative materials such as product ideas, computer code, or original artwork. By submitting information or materials to the Company through this Website, you assign to the Company a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) any information or materials you submit. The Company will be entitled to use any information or materials you submit through this Website for any purpose whatsoever subject to the Privacy Policy, without restriction and without compensating you in any way. We may sublicense our rights in the information or materials you submit through multiple tiers of sublicenses, and are, and will be, under no obligation to (1) maintain any such information or materials in confidence, (2) pay any compensation for any such information or materials, (3) respond to any such information or materials, or (4) provide any attribution for any such information or materials.
You agree to use the Website only as provided in these Terms of Use. Further, you shall not:
The Company may provide links to other sites, including social media sites such as Facebook or X (formerly Twitter) (collectively “Third Party Sites”), including the content therein, or may embed certain content delivered by third parties (such third party content, whether located at Third Party Sites or embedded within this Website, is collectively referred to herein as “Third Party Content”). The Company has no control over any Third Party Sites or Third Party Content, and therefore makes no claim or representation regarding, and expressly disclaims responsibility for, the accuracy, quality, legality, nature, availability, or reliability of Third Party Sites or Third Party Content. The Company provides links to or embeds Third Party Sites or Third Party Content only as a convenience, and the inclusion of any link to a Third Party Site or any Third Party Content on the Website does not imply our affiliation, endorsement, or adoption of the linked or embedded Third Party Site or Third Party Content. Access and use of Third Party Sites and Third Party Content is solely at your own risk. The Company disclaims any liability arising out of any allegation that any Third Party Content infringes the intellectual property rights of any person or any liability arising out of any information or opinion contained on such Third Party Sites or Third Party Content. Our terms and policies do not govern your use of any site other than the Website. You should review applicable terms and policies, including the privacy and data gathering practices, of any Third Party Sites.
You agree that we may send the following to you by email or by posting them on the Website: legal disclosures, Terms of Use, Privacy Policy, future changes to any of the foregoing, and other notices, policies, communications or disclosures and information related to the Website or Company. Emails are not always secure because they travel over networks that we do not own or control. You consent to receive such communications electronically. To the extent you have provided us with your contact information, you agree to promptly update your contact information to ensure accuracy. Your consent to conduct actions electronically covers all interactions between you and the Company.
You may opt out of certain types of electronic communications by following the unsubscribe instructions in any communication you receive from or on behalf of us. Your withdrawal of consent will be effective within a reasonable time after we receive notice of your withdrawal.
We will need to send you certain communications electronically regarding the Website and the Company. You will not be able to opt out of these transactional or information communications. Your withdrawal of consent will not affect the legal validity or enforceability of the Terms of Use provided to and accepted by you.
By accessing and/or using the Website, you agree to indemnify and hold the Company, our subsidiaries, affiliates and parents, and their respective officers, directors, employees, members, agents, representatives, consultants, legal and business advisors, business partners, information providers, licensors and licensees and their respective successors, heirs and assigns (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs, including, without limitation, reasonable attorneys’ fees and expenses, incurred by the Indemnified Parties in connection with (directly or indirectly) or any claim arising out of, or breach by you of, the Terms of Use or from your unauthorized use of the Website or its contents.
The Website, content on the Website, and other items or services included or otherwise made available to you through the Website are provided “as is” “with all faults” and “as available” and the Company makes no representations or warranties of any kind, whether express or implied, created by law, contract or otherwise, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, title or non-infringement. The Company makes no representation or warranty that access to the Website will be available, will be uninterrupted, or that the Website, information contained on the Website, or other items or services included or otherwise made available to you through the Website will be timely, complete, error free, or free of viruses or other harmful components.
Each person assumes full responsibility and all risks arising from access and use of the Website. In no event shall the Company or any of our subsidiaries, affiliates and parents and their respective officers, directors, employees, members, agents, representatives, consultants, legal and business advisors, business partners, information providers, and licensors and their respective successors, heirs, and assigns be liable for any damages of any kind or nature, including, but not limited to, direct, indirect, incidental, consequential, exemplary, special (including loss of profit), punitive or other damages arising from or in connection with the existence, access or use of the Website or the inability to use or loss of data contained within the Website, any failure of performance, error, omission, interruption, effect, delay or defect in operation or transmission, computer virus whether based on warranty, contract, tort, or any other legal theory regardless of whether the Company or any of the other entities or persons listed above has been advised as to the possibility of such damages. In states that do not allow the exclusion or limitation of certain categories of damages, the Company’s liability, and that of its subsidiaries, affiliates, or parents and their respective officers, directors, employees, agents, representatives, business partners, information providers, and licensors and their respective heirs and assigns is limited to the fullest extent allowed by such states’ laws. If you are dissatisfied with this Website or these Terms of Use, your sole and exclusive remedy is to discontinue use of this Website.
The Company assumes no responsibility or liability arising from the content of the Website nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within the Website or accessed through the Website.
Access to the information on this Website may be terminated at any time and for any reason without prior notice. To the extent so requested by the Company, you agree to immediately return all copies and forms of the information provided to you and not to further distribute or discuss the contents of any such information without the prior written consent or authorization of the Company. These terms are governed by and shall be construed in accordance with the laws of the State of Delaware without regard to its conflict of law provisions. By accessing or using this Website, you agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the State of Delaware for resolution of any disputes arising out of or relating to these terms or your use of the Website. You agree that, except as expressly provided herein (and other than the Company and its affiliates), there shall be no third party beneficiaries of these terms.
The failure by us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision, and no waiver shall be enforceable unless in writing and signed by the party against whom enforcement is sought.
If any portion of these terms is held to be unenforceable, the unenforceable portion will be construed in accordance with the relevant law to as nearly as possible reflect the original intentions of the parties and the remainder of these terms will be enforced as written.
You agree that any dispute, claim, or controversy arising out of or relating to these Terms of Use (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in clause (ii) is an “IP Action”). You will also have the right to litigate any other Dispute if you provide us with written notice to opt out of arbitration (“Arbitration Opt-Out Notice”) by email at legal@zelo.ai within 30 days following the date you first accept these Terms of Use, or if you have not registered for an account, then within 30 days following the date you first use our Website.
If you do not provide us with an Arbitration Opt-Out Notice within the 30-day period of accessing the Website, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute, except as expressly set forth in (i) and (ii) above.
The exclusive jurisdiction and venue of any IP Action or, if you timely provide us with an Arbitration Opt-Out Notice, will be the state and federal courts located in the State of Delaware, and each of the parties to these Terms of Use waive any objection to jurisdiction and venue in those courts.
If a decision is issued stating that applicable law precludes enforcement of any limitations set forth in this Section on the right to arbitrate claims on a class or representative basis, or as part of a consolidated proceeding, as to a given claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in the state or federal courts located in the State of Delaware. All other claims will be arbitrated. This “Dispute Resolution” section will survive any termination of these Terms of Use.
Unless you timely provide us with an Arbitration Opt-Out Notice, you acknowledge and agree that you are waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless you otherwise agree with us in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding.
The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Procedures and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Dispute Resolution section. (The AAA Rules are available at https://adr.org/rules or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
A party who desires to begin arbitration must provide the other party with a written demand for Arbitration as specified in the AAA Rules. AAA provides a general form for a Demand for Arbitration and a separate form for Demand for Arbitration for California residents. One arbitrator will either be a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
Unless you agree with us otherwise, the arbitration will be conducted in Wilmington, Delaware. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that are submitted to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings on which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with competent jurisdiction. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim.
Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules.
Any cause of action or claim you may have arising out of or relating to these Terms of Use, the content, the Website, or any other items or services included or otherwise made available to you through the Website must be commenced within one (1) year after the cause of action accrues, otherwise, such cause of action or claim is permanently barred.